FAQ

Your Go-To 24 Hour AR Uncut Lab

What shipping method do you use?

UPS next day delivery

What is your house AR coating?

AR24Plus

What is your house digital progressive?

OptoXpress, a full backside digital surfaced lens

What is your house non-digital progressive?

OptoPal

What is the average turn time for an uncut premium job with AR coating ?

48 hours!

What is your average turn time for uncut without AR?

Next day!

Can we have our account assigned to a specific customer service agent?

Absolutely!

Do you deal with Insurances and buying groups?

Yes. Insurances: VSP, Eyemed, VCP, VBA. Doctor alliances: Perc/IVA, Vision Source, IDOC

Can I track my online orders?

Yes! Orders placed online via VisionWeb can be tracked. Orders faxed or called in cannot be tracked online, however, our customer service team is here to assist you with your questions on these types of orders.

What are your customer service hours?

Monday-Friday, 8:00 AM-7:00 PM EST