FAQ

Your Go-To 24 Hour AR Uncut Lab

What shipping method do you use?

UPS next day delivery

What is your house AR coating?

AR24Plus

What is your house digital progressive?

OptoXpress, a full backside digital surfaced lens

What is the average turn time for an uncut premium job with AR coating ?

48 hours!

What is your average turn time for uncut without AR?

24 hours!

Do you deal with Insurances and buying groups?

Yes. Insurances: VSP, Eyemed, VCP, VBA. Doctor alliances: Perc/IVA, Vision Source, IDOC

Can I track my online orders?

Yes! Orders placed online via VisionWeb can be tracked.

What are your customer service hours?

Phone Support: 8AM to 6PM EST M-F Email Support: 8AM to 8:30PM EST M-F and 3:30P - 9:00P Sunday by contacting custsupport@optogenics.com.

What is the fastest way to get a rush job?

Any rush jobs should be placed online through VisionWeb as these orders move to the lab faster than call in and fax orders.

Can I place redo orders online?

Absolutely! We highly encourage using VisionWeb for orders of all types.