FAQ

Your Go-To 24 Hour AR Uncut Lab

What shipping method do you use?

UPS next day delivery

What is your house AR coating?

AR24Plus

What is your house digital progressive?

OptoXpress, a full backside digital surfaced lens

What is your house non-digital progressive?

OptoPal

What is the average turn time for an uncut premium job with AR coating ?

48 hours!

What is your average turn time for uncut without AR?

Next day!

Can we have our account assigned to a specific customer service agent?

Absolutely!

Do you deal with Insurances and buying groups?

Yes. Insurances: VSP, Eyemed, VCP, VBA. Doctor alliances: Perc/IVA, Vision Source, IDOC

Can I track my online orders?

Yes! Visit our online ordering portal under Online Ordering on the Customers menu.

What are your customer service hours?

Monday-Friday, 8:00 AM-7:00 PM EST